Credit is normal in the trade, but uncontrolled credit erodes margin. The goal is not zero credit—it is visibility: who owes what, for how long, and which accounts need a call before the next order.
What to show on every visit
Before adding a new load, show opening balance, today’s sales, and payments received. When customers see the same numbers on every bill, disputes drop and collections improve.
Using payment summaries for follow-ups
Weekly or monthly outstanding lists help you prioritise follow-ups. Software that combines sales, invoices, and payments in one place makes those lists automatic instead of manual tally.